Our Roles

Role Profiles

We have a wide variety of roles here at Aurum with Stores located throughout the UK from Aberdeen to Torquay and our Head Office sites in Leicester and London. We also have individual office sites for Watchshop in Reading and The WATCH Lab in Preston.

Watch out for news about opportunities in the USA in 2018!

Click on the links below to find out more about our roles and departments

Retail

Store Manager

Our Store Managers are inspirational role models who play a key role in leading, motivating and developing a team to deliver excellent customer service; ensuring that everyone has an exceptional experience in our Stores. An ambassador for the brand you, will be change orientated and strategic with a strong background in retail management. An impressive record of business development and with excellent people skills you will help to drive the business forward and share your passion about our fantastic products.


About you
  • A great leader with a natural flair for leading and developing a high performing team
  • A strong background in retail management
  • Commercially aware
  • Experience of running events and clienteling
  • People, sales and customer focused delivering an excellent customer service to all
  • An inspirational role model with a passion for our products
Deputy/Assistant Manager
Our Deputy / Assistant Managers are inspirational role models who play a key role assisting our Store Managers in leading, motivating and developing a team to deliver the exceptional experience our clients have come to expect. An ambassador for the brand you will have an entrepreneurial approach and a strong background in retail management. An impressive record of business development and excellent people skills you will help to drive the business forward and share your passion about our fantastic products.

About you
  • A natural flair for leading and developing a high performing team
  • Previous experience in retail management
  • Commercially aware
  • People, sales and client focused delivering an exceptional customer service to all
  • An inspirational role model with a passion for our products
Supervisor
Our Supervisors are role models for the Goldsmiths brand; dedicated team players with a passion for delivering excellent customer service to ensure that everyone has an exceptional experience in our Goldsmiths Stores. Working towards personal and team targets and assisting Management when required, you will play a key role in the success of the store by identifying, sharing and spreading best practise; developing and continually updating your product knowledge and jewellery expertise and sharing your passion about our fantastic products.

About you
  • Experience of leading / supervising a team
  • People, sales and customer focused
  • A positive, “can-do” attitude
  • A passion for delivering exceptional customer service
  • A great communicator with a natural flair for striking up conversation
  • Eager to learn and build on your retail and product knowledge
  • A flexible team player who is always ready to go the extra mile
Sales Consultant
Our Sales Consultants are dedicated team players with a passion for delivering excellent customer service to ensure that everyone has an exceptional experience in our Stores. Working towards personal and team targets, you will play a key role in the success of the store; developing and continually updating your product knowledge and jewellery expertise and sharing your passion about our fantastic products.

About you
  • A positive, “can-do” attitude
  • A passion for delivering exceptional customer service
  • A great communicator with a natural flair for striking up conversation
  • Eager to learn and build on your retail and product knowledge
  • A flexible team player who is always ready to go the extra mile
Administrator
Our Store Administrators are passionate about what they do! A team player with a keen eye for detail you will ensure all areas of administration within the store are kept in line with company procedures. Assisting the Store Manager you will play a key role in making sure the store runs efficiently through effective processing and adherence to our administrative and security obligations. Also helping out on the sales floor when required you will develop and continually update your product knowledge and jewellery expertise and share your passion about our fantastic products.

About you
  • A positive, “can-do” attitude
  • Administration experience with a keen eye for detail
  • A passion for delivering exceptional customer service
  • A great communicator with a natural flair for striking up conversation
  • Eager to learn and build on your retail and product knowledge
  • A flexible team player who is always ready to go the extra mile

Head Office

Buying and Merchandise
The Buying and Merchandising teams combine their significant product knowledge in jewellery, watches and gifts along with extensive retail experience to ensure that Aurum lead the way on the High Street in offering the best possible product, along with new initiatives to guarantee that we remain at the forefront of the UK retail jewellery market.
The Buying department are responsible for sourcing and driving our product forward, negotiating cost prices with suppliers and developing ranges that encapture every customer’s needs.
The Merchandising department are responsible for maximising the sales and profits of our products through careful planning, distribution and promotion of our stock.
Working in line with the Aurum Values, developing strong relationships with our key suppliers; our team is committed to delivering the right stock to the right store at the right time and price to ensure that, as a company, we can deliver a World Class Customer Experience every day.
Customer and Store Support
The Customer and Store Support team is focused on delivering an exceptional customer experience in every interaction. As the name indicates, we support both customers and stores in our team.
For our customers we handle telephone calls, emails and live web chats across all of the brands within the Aurum Group. The variety of the interactions is immense and every day can bring a new surprise. We offer advice, process transactions and conduct fraud checking to name just a few.
For our stores we provide a first line support for most of the day to day occurrences, helping them to solve problems and guiding them towards the right solution. We act as coach and trainer to every store so that they can be as efficient as possible when serving their customers.
We look to see patterns in the communications that we receive and suggest improvements to the systems and processes to help everyone achieve an exceptional customer experience.
E-commerce
The E-commerce team is the window to our business! We are not only responsible for delivering an exceptional online experience for our customers, which is content rich and works seamlessly across multiple internet enabled devices, we are often the first point of contact for many customers who may initially go in to one of our high street showrooms to purchase. E-commerce is a hugely competitive field; as a team we must be able to react quickly to changing market conditions whilst always ensuring that our websites have the online visibility to drive customers to our pages, and subsequently to purchase with us.
Finance
The finance department is responsible for the recording and controlling of all monetary aspects of the company business, so a keen eye for detail and a methodical approach are key in any role in Finance. The department can be broadly divided into four distinct functional areas:
  • Management Accounts deal with the preparation of all financial statements, budgeting and treasury matters
  • Purchase Ledger are responsible for the processing and payment of invoices relating to stock, utilities and general expenses
  • Sales Ledger are responsible for cash control monitoring, store banking and ensuring that all monies outstanding are collected
  • The Commercial Reporting team are responsible for the creation and management of all business critical reports, as well as providing key data analysis in relation to stock performance, sales, commissions and business performance overall.
Distribution Centre
The Distribution Centre is the engine room of the Company, offering a fast and efficient replenishment service to all stores across Aurum as well as our online customers.
Responsible for processing all items that travel throughout the business, we pride ourselves on exceptional stock management and a stringent focus on accuracy to deliver a World Class experience to all stores across the estate. Accuracy and teamwork are key skills required of every Distribution Centre team member.
Within the Distribution Centre also sits the RingRing team. This special orders department receive enquiries and requests from stores to fulfil customer orders as quickly and efficiently as they can. When the RingRing team receive a request from a store for a specific ring, they will send out the item to the store direct from the Distribution Centre if it is in stock; if it is not currently available they may need to arrange for the ring to be resized, or transferred between stores or place a special order with one of our suppliers. If customers want to enquire as to whether a ring can be ordered in different styles other than the main lines we stock, then the team can contact suppliers directly to place special requests.
With over 40 Individuals working together to achieve the most efficient service for the business our mantra is:
Together
Everyone
Achieves
More
Insurance Services
Created in 1992 the Hallmark Claims Service meets the specific validation and replacement needs of the UK insurance industry. Our specialist team provide accurate and fair replacement valuations in an environment that is focussed on the customer journey and with a team obsessed with delivering a World Class Customer Experience.
Hallmark Vision:-
To be the UK's Number One Complete Validation and Fulfilment Provider
Supported by our exceptional portfolio of jewellers, we aim to secure this market difference by delivering customers a unique claims experience. This is achieved through our Values, the effectiveness of our operation and most importantly through the expertise of our people, all of whom deliver an accurate validation and unique fulfilment experience.
IT
The Aurum IT department's focus is on building a strong relationship with all the business teams, to implement the strategic use of technology to help achieve the overall business objectives and goals. The IT department plays a critical role within the business, ensuring that any technology that underpins key processes are developed in line with business requirements, are delivered on time, are robustly implemented and are then supported throughout their lifetime.
The IT department has two complementary and distinct roles, in terms of providing an expert IT support service, and offering a flexible and professional in-house development service:
Our IT support team boasts a dedicated IT Service Desk providing IT support 7 days a week for the whole of Aurum. The IT Service Desk is backed up by a second line of technical experts and engineers.
Our in-house development teams are experts in many development languages and technological solutions and are able to provide solutions to all business needs. The development teams have two core focuses, the first being our core/strategic SAP enterprise systems, and the second being our Channel (Branch/eCommerce/Mobile) and in-house bespoke systems.
Marketing and Visual Merchandising
The Marketing and Visual Merchandising Department are responsible for the communication and display of our Brands, products and services to our customers, ultimately increasing footfall and sales; Working closely with the product teams, Property, Store Planning, E-commerce and our Retail teams to deliver the ultimate shopping experience within all of our Brands.
Using a multi-channel strategy which combines online and offline tactics including brochures, direct mailers, emails, social media, in store campaigns, events and PR, as well as creating engaging and informative window campaigns and product presentation are all key responsibilities of Marketing and Visual Merchandising team.
Payroll
The Payroll department are responsible for payments to staff in both the support services and retail teams, ensuring all employees are paid correctly and on time each month.
We are a very busy department with a variety of jobs which we are responsible for. These include calculating first and last pay for starters & leavers to the Company, we also pay a number of different payment functions including:
Statutory Maternity, Paternity and Adoption leave and Statutory Sick Pay/Commission/ Bonus and Incentives.
We also use our own in house system which our retail teams use for employees timesheets and any absences and overtime. This information is then imported into Ceridian, the HR and Payroll system we use.
We make deductions from employees pay for:Pension Scheme/Childcare Vouchers/Employee loans for travel season tickets and deductions for cycle scheme and GAYE (Payroll Giving) as well as completing confirmation of earnings for mortgage and rent purposes.
People Team
We are a dynamic team, providing full HR and Learning and Development support to our Retail stores and Support Service Teams.
The HR department is split into 2 functions: Employee Relations and Talent Resourcing.
The Talent Resourcing team are responsible for the entire recruitment process across the business. They ensure that we are attracting and recruiting the best possible candidates for the business from all sources, and ensure that any new employees receive the best possible induction.
The Employee Relations team provide advice, support and guidance to every division of our business in the following areas:
  • Disciplinaries, Grievances, Performance Management
  • Re-structures
  • Maternity, Paternity and Adoption queries
  • Holiday/ Sickness queries
We also undertake a substantial amount of project work to support our People Strategy.
We pride ourselves on delivering an exceptional experience to all existing or potential employees in everything we do.
The Learning & Development team are passionate and dedicated about improving the performance of individuals and groups, providing them with the tools to develop their skills, knowledge, talent and behaviours to be the best that they can be.
Some of the key areas that the Learning & Development team cover are tailored inductions for new colleagues based on their job role; providing retail skills training in the form of sales techniques, product training, management development and customer experience; provide regular skills development programs from IT skills to soft skills; design and deliver bespoke personal development plans; identifying talent within the business and provide succession planning development programs, and finally, create blended learning training to support different learning styles from e-learning and distant learning programs right through to workshops and mentoring.
Property
The Property Department is responsible for the second highest overheads within the organisation, after salaries, and can be split into three sections:
Estate Management
We are responsible for keeping property related costs to a minimum, including rent, non-domestic rates, service charges and insurance. We acquire new sites and dispose of sites that are no longer required - through natural lease expiration or by sub-letting/assigning a current lease. Most disposals require returning the property to its former condition, where dilapidation work is undertaken. Setting and working to budgets for all occupation costs is also essential.
Maintenance
The Maintenance Team is responsible for all the day to day property maintenance matters; reactive and planned. Condition reports are carried out to record defects and help decide when enhancing a store is necessary. Surveyors are always on call to assist stores in an emergency - to liaise with branches, Regional Managers and Security to resolve problems. Ensuring the company's Health and Safety obligations are met is also key.
Property Projects
With its own separate Head of Department, this team assists in the design of Aurum's retail estate, and delivers an agreed store design from concept through to completion. The team effectively project manage all aspects of the retail design & build process on the Aurum estate, including all elements of physical security, IT systems and Health & Safety legislation. Project budgets, costs, programmes and timescales must be set and communicated to the rest of the business.
Retail Operations
The first point of contact for Stores; Retail Operations are the interface between the central support functions and the retail teams. We are a multi-functional team, covering the following key areas of business performance:
  • Customer Experience: To influence the memories and future behaviours of our customers, by listening to their feedback and forming strategies around their requests.
  • Communications: Responsible for all aspects of Aurum's internal communication.
  • Retail Admin Support: Arranging travel and accommodation whilst working within a budget, ordering items and arranging couriers for stores.
  • Store and colleague incentives: Design and communication of all in-store incentives to support sales through Brilliance Incentives.
Site Operations
Site Operations can be split into two functions; Front of House and Maintenance.
Front of House is responsible for providing Reception duties and facilities. They will receive phone calls and enquiries from external customers and direct them to the appropriate member of staff or department. They welcome all guests to Aurum House, ensure that Reception is neat, tidy and presentable, and also provide valuable security for the site.
Maintenance is responsible for all preventative and reactive maintenance requirements for Aurum and Millfield House. We are also responsible for all sub contracted services such as cleaning, refuse collection, AC maintenance, electrical and plumbing works, vending, security and landscaping. The contract negotiation and management of all on site services falls into our remit. We are also responsible for Capex projects such as the installation of new AC systems, refurbishments, site deep cleans and furniture installations.
Store Planning
Store Planning faces the challenge of maximising profits for the business through the effective management & delivery of key retail projects related to the layout of our stores. We must work closely and provide a clear communication link between numerous areas of the business, where the layout of our stores has a direct impact on another teams’ responsibilities, such as Property or Buying and Merchandising.
We are required to work cross-functionally, coordinating all central functions and ensuring alignment that provides the highest quality support for the Retail teams.
Technical Services
The Repairs and Services department is responsible for all after sales and services for Aurum. We have a network of 35 in store expert watchmakers who are approved to repair prestige watch brands including Rolex, Cartier, Breitling and Omega. We also have 14 of our own jewellery craftsmen who can carry out all types of work including minor repairs, full restoration and bespoke handcrafted pieces. We are proud to say that our dedication, skill and craftsmanship was recognised at the highest when one of our very own Craftsmen was appointed Crown Jeweller.
We are also responsible for additional services such as Valuations, Sterling Care insurance and Quality Control. The Quality Control department is responsible for ensuring the highest standards are met for product destined to be sold through Aurum stores. Product goes through stringent checks by qualified professionals, looking at diamond, gemstone and precious metals authenticity and characteristics, anything falling below expected levels is rejected.
Our teams are dedicated to providing a World Class after sales service and providing a service that covers all aspects of watch and jewellery repairs and aftercare.