Job description


Supervisor (0105)

Our Supervisors are role models for the Mappin & Webb brand; dedicated team players with a passion for delivering excellent customer service to ensure that everyone has an exceptional experience in our Mappin & Webb Showrooms. Working towards personal and team targets and assisting management when required, you will play a key role in the success of the store by identifying, sharing and spreading best practise; developing and continually updating your product knowledge and jewellery expertise and sharing your passion about our fantastic products.

About you

Experience of leading / supervising a team

People, sales and customer focused

A positive, “can-do” attitude

A passion for delivering exceptional customer service

A great communicator with a natural flair for striking up conversation

Eager to learn and build on your retail and product knowledge

A flexible team player who is always ready to go the extra mile

About us

Mappin & Webb has been a cornerstone of English high society for over 240 years, and has an undisputed reputation for excellence in the craftsmanship of silverware and fine jewellery.   Granted a Royal Warrant by Her Majesty Queen Victoria in 1897, the Company has held a Royal Warrant to each succeeding monarch and currently holds appointments as ‘Jewellers, Goldsmiths and Silversmiths’ to Her Majesty The Queen and 'Silversmiths' to His Royal Highness The Prince of Wales.  Renowned for combining extraordinary craftsmanship, exquisite materials and contemporary design, Mappin & Webb produces everything from fine jewellery and watches, to elegant silverware, glassware and bespoke lifestyle accessories.


Here at Mappin & Webb, alongside a competitive salary our benefits also include sales related commission and staff discount. We have a dedicated internal training and development programme to nurture you through your career and make the most of your talent. Opportunities are endless!

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Tunbridge Wells - High Street
19 High Street, Tunbridge Wells, UK, TN1 1UT
  • Salary:
    Competitive + Benefits
  • Location:
    Tunbridge Wells - High Street
  • Brand:
    Mappin & Webb
  • Contract type:
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